My Computer Doc of San Diego

We are OPEN for all REMOTE Services.

Due to the Coronavirus (COVID-19) outbreak we have suspended all On-Site (Physical, In-Person) appointments till further notice. Be Safe and take care of each other. We are all in this together.

About


Ethical - Integrity - Trust - Respect - Service
Computer repair and service, you can count on


Computer hardware and networks can be complicated when fixing, integrating new things or buying a new system, this is where we step in. My Computer Doc of San Diego can advise you on exactly what you need, we can resolve your technical problems or fix and upgrade older systems. Since 2008 we have been there for many businesses, education centers and home users.

My Computer Doc of San Diego offers the highest quality of Products and Services on the market today. Founded in March 2008, we have provided superior service to our customers and have assisted them in achieving their goals. Our experience and commitment to excellence have earned us that reputation and as Voted #1 “Computer Support” and “Service and Repair” in the 2014 MoJoPages  Awards in San Diego Area!!
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Testimonials


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Contact


  • Our Billing & Mailing Address ONLY
  • 2710 Alpine Blvd, Suite "K", PMB 403 Alpine, Ca 91901
  • 619-861-9370
  • support@mcdsd.com
  • We are OPEN for all REMOTE Services. Due to the Coronavirus (COVID-19) outbreak we have suspended all On-Site (Physical, In-Person) appointments till further notice. Be Safe and take care of each other. We are all in this together. NORMAL OPERATING HOURS PHONE-EMAIL-CHAT 8am to 5pm MONDAY-FRIDAY (US Pacific) We are closed Saturday, Sunday and most national holidays * We do not have a physical drop-off location. If you would like to schedule a pickup or any other onsite service within the local San Diego county service areas, please feel free to contact us by phone or email. You can also book an appointment with us 24/7 by clicking on the "BOOK NOW" button. SEND US a message or submit a Support Ticket If your message is received after normal business hours, we will respond the next business day. *"GOLD" and "SILVER" Support Plan customers, your message will be handled as per "GOLD" and "SILVER" Support Plan Support Hours.
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Services


Remember To Take Care Of Your Devices

Choose From The Support Plans Below

Plans


Microsoft Windows 7, 8 and 10 Desktop, Laptop, Tablet.

GOLD Support Plan (Monthly Plan) (7-Days a week)

$34.99/Month
  • GOLD Monthly Remote Support Plan
  • $34.99 First PC
  • $30.00 each additional PC
  • ----------
  • DURATION
  • 1-Month, per PCs in Support Plan
  • ----------
  • BEST FOR
  • Home Offices and Small Business customers
  • ----------
  • SUPPORT HOURS 7-DAYS
  • PHONE-EMAIL-CHAT
  • MONDAY-FRIDAY
  • 8am to 7pm
  • SATURDAY
  • 8am to 7pm
  • SUNDAY
  • 8am to 7pm
  • ----------
  • MONTHLY TUNE-UP
  • AVAILABLE 7-DAYS A WEEK
  • Identify, download, install all applicable Microsoft Windows Updates and security patches.
  • Identify, download, install all applicable third-party software Updates and security patches from Adobe, Oracle, Mozilla, Google and Apple etc.
  • Scan for viruses and other types of malware using customers installed Antivirus, Malwarebytes (FREE) Anti-Malware and SUPERAntiSpyware (FREE) Anti-spyware.
  • Cleanup disk by removing all unneeded and unwanted files and folders.
  • ----------
  • REMOTE ASSISTANCE HELP SESSIONS
  • “Unlimited” sessions Per PC, per month in the support plan
  • If we are able to fix the problem/issue remotely, you pay nothing extra for labor. You may need to pay for any software and/or hardware that may be required to fix the problem or issue. Remote Assistance is included in the Support Plan.
  • ----------
  • BACKUP
  • As requested/required by customer.
  • ----------
  • PRIORITY DISCOUNTED LABOR RATES
  • If remote assistance is not able to fix the problem remotely.
  • ----------
  • REWARDS
  • Earn up-to $50 Labor Credit for your referrals
  • No limit of how much you can earn

Single Remote Assistance Session (Pay as you go)

$49.99
  • SINGLE Remote Assistance Session
  • $49.99 1-PC each
  • $49.99 each additional PC
  • ----------
  • DURATION
  • 1-PC, Single Remote Assistance Session
  • ----------
  • BEST FOR
  • Residential, Home Offices and Small Business customers without Support Plan
  • ----------
  • SUPPORT HOURS
  • PHONE-EMAIL-CHAT
  • MONDAY-FRIDAY
  • 8am to 5pm
  • SATURDAY
  • Not Available
  • SUNDAY
  • Not Available
  • Based on technician availability
  • ----------
  • REMOTE ASSISTANCE HELP SESSION
  • During the one-time Remote Assistance Session, if we are able to fix the problem/issue remotely, you pay nothing extra for labor. You may need to pay for any software and/or hardware that may be required to fix the problem or issue. You get a better value with Remote Assistance as it is included in all Support Plans.

Rates


Labor Rates for customers without Support Plan

$65/Hour
  • $65 an hour Labor rates for physical labor including
  • On-Site Visits (San Diego Service Area)
  • Computer hardware diagnostics, repair/replace or upgrade
  • $65 an hour (minimum 1 hour)
  • Capped (maximum) at $160 per incident
  • Some restrictions apply

Single Remote Assistance Session (Pay as you go)

$49.99
  • SINGLE Remote Assistance Session
  • $49.99 1-PC each
  • $49.99 each additional PC
  • ----------
  • DURATION
  • 1-PC, Single Remote Assistance Session
  • ----------
  • BEST FOR
  • Residential, Home Offices and Small Business customers without Support Plan
  • ----------
  • SUPPORT HOURS
  • PHONE-EMAIL-CHAT
  • MONDAY-FRIDAY
  • 8am to 5pm
  • SATURDAY
  • Not Available
  • SUNDAY
  • Not Available
  • Based on technician availability
  • ----------
  • REMOTE ASSISTANCE HELP SESSION
  • During the one-time Remote Assistance Session, if we are able to fix the problem/issue remotely, you pay nothing extra for labor. You may need to pay for any software and/or hardware that may be required to fix the problem or issue. You get a better value with Remote Assistance as it is included in all Support Plans.

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F.A.Q


If you have internet access, go to My Computer Doc of San Diego website (mcdsd.com)
  • You can book an appointment with us online based on your availability and our technicians availability.  If your issue/need is not urgent, this is the recommended method.  Our online booking is available 24/7 online.
  • From your PCs browser, at the top of our website (mcdsd.com) menu, across the top of the page click "Book Now" button.
  • From your mobile phone browser, at the top left of our website (mcdsd.com) tap the drop menu and tap "Book Now"

  • You can also call, email or submit a Support Ticket on our "Contact" page.
  • You will find our normal business hours on our "Contact" page.
Currently, we do not have a physical drop-off location.  
  • If you would like to schedule an appointment with us to pickup a PC or other onsite services, please feel free to contact us by phone or email.
  • You can always "Book" an appointment with us after hours.
  • You can "Book" online 24/7.
[SCAM] 
Microsoft will never call you and say your computer is infected – Just hang up if you get this call.  It’s not Microsoft.  
  • DO NOT ALLOW them access to your computer remotely.  
  • If you unknowingly gave them permission and they accessed your PC remotely, contact us immediately and we will check out your computer.
What's offered in each individual plan and how much per PC can be found online Here
Support Plans:
  • "BRONZE"
  • "SILVER"
  • "GOLD"
No, we do not currently offer any support/repair of Apple products.  
We currently only support Microsoft Windows based PCs, Laptops and Tablets.
We currently support:  
  • Windows 7
  • Windows 8
  • Windows 10
We do not support:
  • Windows Vista (No longer supported by Microsoft.  End of life)
  • Windows XP (No longer supported by Microsoft.  End of life)
You can find our labor rates here
Yes we can.  
  • We can remotely access any computer with proper permission/authorization only.
  • Any computer, any place in the world as long as there is internet access/connectivity.  
  • We have connected to other computers in other countries.
  • You can Book an appointment to install our "GoToAssist Customer" remote software on your computer.