My Computer Doc of San Diego

"We Got This"

Windows 7 Support Ending


Countdown to Windows 7 end of extended support (End of life) by Microsoft on January 14, 2020. Let us help transition you from Windows 7 to Windows 10. Contact us today! OK, we may have started the countdown just a little bit early. Time to plan and budget for the change.

Windows 7 "End of extended support"

About


Ethical - Integrity - Trust - Respect - Service
Computer repair and service, you can count on


Computer hardware and networks can be complicated when fixing, integrating new things or buying a new system, this is where we step in. My Computer Doc of San Diego can advise you on exactly what you need, we can resolve your technical problems or fix and upgrade older systems. Since 2008 we have been there for many businesses, education centers and home users.

My Computer Doc of San Diego offers the highest quality of Products and Services on the market today. Founded in March 2008, we have provided superior service to our customers and have assisted them in achieving their goals. Our experience and commitment to excellence have earned us that reputation and as Voted #1 “Computer Support” and “Service and Repair” in the 2014 MoJoPages  Awards in San Diego Area!!
About About About

Testimonials


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Contact


  • Our Billing & Mailing Address ONLY
  • 2710 Alpine Blvd, Suite "K", PMB 403 Alpine, Ca 91901
  • 619-861-9370
  • support@mcdsd.com
  • NORMAL OPERATING HOURS PHONE-EMAIL-CHAT 8am to 5pm MONDAY-FRIDAY (US Pacific) We are closed Saturday, Sunday and most national holidays * We do not have a physical drop-off location. If you would like to schedule a pickup or any other onsite service within the local San Diego county service areas, please feel free to contact us by phone or email. You can also book an appointment with us 24/7 by clicking on the "BOOK NOW" button. SEND US a message or submit a Support Ticket If your message is received after normal business hours, we will respond the next business day. *"GOLD" and "SILVER" Support Plan customers, your message will be handled as per "GOLD" and "SILVER" Support Plan Support Hours.
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Services


Computer Repair

With over 18 years’ experience building and repairing computers, we can perform diagnostics to pinpoint a problem and repair it. We can upgrade hardware and software. PC and Laptop computer repair, Hard drive Replacement, Motherboard replacement, Video cards, diagnostics, memory upgrades and more.

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Virus Removal & Prevention

We are virus and other malware removal and prevention specialist. We can remove viruses and other types of malware from your computer and then guide you so you have a much less chance on getting infected again. If you have an active internet connection this can be done by Remote Assistance. If you can't access the internet contact us for an onsite appointment at your home and business.

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Support Plans

With one of our affordable Support Plans you get a piece of mind and your own personal technician. Every month our technicians will perform and complete tune-up remotely. At no additional charge, you also get Remote Assistance so you get immediate help and fix your computer without having to wait for a technician or having to transport it to a repair shop. Support Plans are like having insurance and protection when you need it. You also get reduced labor rates if we are unable to fix your problems remotely. You also get REWARDS! Requires and active internet connection.

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Remote Assistance

Get immediate help and fix your computer without having to wait for a technician to show up or having to disconnect everything and transporting it to a repair shop. We can Tune-up your computer, remove viruses, remove pop-ups, clean your hard drive, install software, perform diagnostics, configure printers and much more. Requires and active internet connection. If you can't access the internet contact us for an onsite appointment at your home or business.

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Mobile Onsite Services

If you live in the San Diego County area we can come to your home or business for repairs, diagnostics, upgrades. We offer hourly or flat rate pricing whichever saves you $$. If you are a current Remote Support Plan customer, you get discounted and capped labor rates.

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Data Recovery

If your hard drive crashes and will not boot up we offer affordable Data Recovery. We can recover files, folders, pictures, documents and anything else from a crashed hard drive. Once we get your hard drive on our test bench, we will know if we are able to recover your data. If we can't read data on your hard drive, then we will not charge for our service. Save $1,000's and give us a try.

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Remember To Take Care Of Your Devices

Choose From The Support Plans Below

Plans


Microsoft Windows 7, 8 and 10 Desktop, Laptop, Tablet.

SILVER Support Plan (Three-Month Plan) (Monday - Saturday)

$49.99
  • SILVER 3-Month Remote Support Plan
  • $49.99 First PC
  • $37.50 each additional PC
  • ----------
  • DURATION
  • 3-Months, per PCs in Support Plan
  • ----------
  • BEST FOR
  • Most Residential, Home Offices and Small Business customers
  • ----------
  • SUPPORT HOURS
  • PHONE-EMAIL-CHAT
  • MONDAY-FRIDAY
  • 8am to 5pm
  • SATURDAY
  • 9am to 4pm
  • SUNDAY
  • Not Available
  • ----------
  • MONTHLY TUNE-UP
  • AVAILABLE MONDAY-SATURDAY
  • Identify, download, install all applicable Microsoft Windows Updates and security patches.
  • Identify, download, install all applicable third-party software Updates and security patches from Adobe, Oracle, Mozilla, Google and Apple etc.
  • Scan for viruses and other types of malware using customers installed Antivirus, Malwarebytes (FREE) Anti-Malware and SUPERAntiSpyware (FREE) Anti-spyware.
  • Cleanup disk by removing all unneeded and unwanted files and folders.
  • ----------
  • REMOTE ASSISTANCE HELP SESSIONS
  • 2 sessions Per PC, per month in the support plan
  • If we are able to fix the problem/issue remotely, you pay nothing extra for labor. You may need to pay for any software and/or hardware that may be required to fix the problem or issue. Remote Assistance is included in the Support Plan.
  • ----------
  • BACKUP
  • Available by request and availability
  • ----------
  • DISCOUNTED LABOR RATES
  • If remote assistance is not able to fix the problem remotely.
  • ----------
  • REWARDS
  • Earn up-to $50 Labor Credit for your referrals
  • No limit of how much you can earn

GOLD Support Plan (Monthly Plan) (7-Days a week)

$34.99/Month
  • GOLD Monthly Remote Support Plan
  • $34.99 First PC
  • $30.00 each additional PC
  • ----------
  • DURATION
  • 1-Month, per PCs in Support Plan
  • ----------
  • BEST FOR
  • Home Offices and Small Business customers
  • ----------
  • SUPPORT HOURS 7-DAYS
  • PHONE-EMAIL-CHAT
  • MONDAY-FRIDAY
  • 8am to 7pm
  • SATURDAY
  • 8am to 7pm
  • SUNDAY
  • 8am to 7pm
  • ----------
  • MONTHLY TUNE-UP
  • AVAILABLE 7-DAYS A WEEK
  • Identify, download, install all applicable Microsoft Windows Updates and security patches.
  • Identify, download, install all applicable third-party software Updates and security patches from Adobe, Oracle, Mozilla, Google and Apple etc.
  • Scan for viruses and other types of malware using customers installed Antivirus, Malwarebytes (FREE) Anti-Malware and SUPERAntiSpyware (FREE) Anti-spyware.
  • Cleanup disk by removing all unneeded and unwanted files and folders.
  • ----------
  • REMOTE ASSISTANCE HELP SESSIONS
  • “Unlimited” sessions Per PC, per month in the support plan
  • If we are able to fix the problem/issue remotely, you pay nothing extra for labor. You may need to pay for any software and/or hardware that may be required to fix the problem or issue. Remote Assistance is included in the Support Plan.
  • ----------
  • BACKUP
  • As requested/required by customer.
  • ----------
  • PRIORITY DISCOUNTED LABOR RATES
  • If remote assistance is not able to fix the problem remotely.
  • ----------
  • REWARDS
  • Earn up-to $50 Labor Credit for your referrals
  • No limit of how much you can earn

Single Remote Assistance Session (Pay as you go)

$49.99
  • SINGLE Remote Assistance Session
  • $49.99 1-PC each
  • $49.99 each additional PC
  • ----------
  • DURATION
  • 1-PC, Single Remote Assistance Session
  • ----------
  • BEST FOR
  • Residential, Home Offices and Small Business customers without Support Plan
  • ----------
  • SUPPORT HOURS
  • PHONE-EMAIL-CHAT
  • MONDAY-FRIDAY
  • 8am to 5pm
  • SATURDAY
  • Not Available
  • SUNDAY
  • Not Available
  • Based on technician availability
  • ----------
  • REMOTE ASSISTANCE HELP SESSION
  • During the one-time Remote Assistance Session, if we are able to fix the problem/issue remotely, you pay nothing extra for labor. You may need to pay for any software and/or hardware that may be required to fix the problem or issue. You get a better value with Remote Assistance as it is included in all Support Plans.

Rates


Labor Rates for customers without Support Plan

$65/Hour
  • $65 an hour Labor rates for physical labor including
  • On-Site Visits (San Diego Service Area)
  • Computer hardware diagnostics, repair/replace or upgrade
  • $65 an hour (minimum 1 hour)
  • Capped (maximum) at $160 per incident
  • Some restrictions apply

Single Remote Assistance Session (Pay as you go)

$49.99
  • SINGLE Remote Assistance Session
  • $49.99 1-PC each
  • $49.99 each additional PC
  • ----------
  • DURATION
  • 1-PC, Single Remote Assistance Session
  • ----------
  • BEST FOR
  • Residential, Home Offices and Small Business customers without Support Plan
  • ----------
  • SUPPORT HOURS
  • PHONE-EMAIL-CHAT
  • MONDAY-FRIDAY
  • 8am to 5pm
  • SATURDAY
  • Not Available
  • SUNDAY
  • Not Available
  • Based on technician availability
  • ----------
  • REMOTE ASSISTANCE HELP SESSION
  • During the one-time Remote Assistance Session, if we are able to fix the problem/issue remotely, you pay nothing extra for labor. You may need to pay for any software and/or hardware that may be required to fix the problem or issue. You get a better value with Remote Assistance as it is included in all Support Plans.

Rewards


Your Referrals Count - Earn Labor Credit for your referrals

BRONZE Rewards

$25
  • Your Referrals Count – Earn Labor Credit
  • Current BRONZE, SILVER and GOLD Support Plan customers
  • Refer a new customer and they subscribe to a new BRONZE Support Plan
  • Current BRONZE, SILVER and GOLD Support Plan Customers referring a new customer and the new customer purchases a new BRONZE Support Plan: Will receive $25 Labor Credit added to their REWARDS to be used towards physical labor other than remote. This Labor Credit may be used for on-site visits and physical labor performed on customer’s PC (PC covered in the current Support Plan).
  • The NEW BRONZE Support Plan Customer will also receive $25 Labor Credit added to their REWARDS to be used towards physical labor other than remote. This Labor Credit may be used for on-site visits and physical labor performed on customer’s PC (PC covered in the current Support Plan).
  • All Labor Credits will expire on Support Plan expiration unless Support Plan subscription is renewed. There is NO LIMIT of how much Labor Credits you can accumulate and will not expire unless you do not renew your Support Plan subscription. Labor Credit can only be used for physical labor and cannot be used towards Support Plan renewals.
  • -------------------------------------
  • Labor Credit Uses (Physical Labor)
  • Your computer somehow got infected with and virus and we are unable to fix it remotely. The normal Support Plan capped labor rate is $125, and $165 for non-Support Plan customers.
  • You just purchased a new computer and you need us to come to your home or business to install the new computer.
  • You need to upgrade a component in your computer.
  • You need us to come out to your home or business and install a printer
  • Labor Rates (other than remote)
  • Support Plan customers: $50 an hour (minimum 1-hour) and may be capped (maximum) at $125 (Some restrictions apply)
  • Non-Support Plan customers: $65 an hour (minimum 1-hour) and may be capped (maximum) at $165 (Some restrictions apply)

SILVER Rewards

$35
  • Your Referrals Count – Earn Labor Credit
  • Current BRONZE, SILVER and GOLD Support Plan customers
  • Refer a new customer and they subscribe to a new SILVER Support Plan
  • Current BRONZE, SILVER and GOLD Support Plan Customers referring a new customer and the new customer purchases a new SILVER Support Plan: Will receive $35 Labor Credit added to their REWARDS to be used towards physical labor other than remote. This Labor Credit may be used for on-site visits and physical labor performed on customer’s PC (PC covered in the current Support Plan).
  • The NEW SILVER Support Plan Customer will also receive $35 Labor Credit added to their REWARDS to be used towards physical labor other than remote. This Labor Credit may be used for on-site visits and physical labor performed on customer’s PC (PC covered in the current Support Plan).
  • All Labor Credits will expire on Support Plan expiration unless Support Plan subscription is renewed. There is NO LIMIT of how much Labor Credits you can accumulate and will not expire unless you do not renew your Support Plan subscription. Labor Credit can only be used for physical labor and cannot be used towards Support Plan renewals.
  • -------------------------------------
  • Labor Credit Uses (Physical Labor)
  • Your computer somehow got infected with and virus and we are unable to fix it remotely. The normal Support Plan capped labor rate is $125, and $165 for non-Support Plan customers.
  • You just purchased a new computer and you need us to come to your home or business to install the new computer.
  • You need to upgrade a component in your computer.
  • You need us to come out to your home or business and install a printer
  • Labor Rates (other than remote)
  • Support Plan customers: $50 an hour (minimum 1-hour) and may be capped (maximum) at $125 (Some restrictions apply)
  • Non-Support Plan customers: $65 an hour (minimum 1-hour) and may be capped (maximum) at $165 (Some restrictions apply)

Other Rewards

$10
  • Your Referrals Count – Earn Labor Credit
  • Current BRONZE, SILVER and GOLD Support Plan customers
  • Refer a new customer and they use our services but doesn’t subscribe to a new Support Plan
  • Current BRONZE, SILVER and GOLD Support Plan Customers referring a new customer and the new customer uses our services but doesn’t subscribe to a new Support Plan: Will receive $10 Labor Credit added to their REWARDS to be used towards physical labor other than remote. This Labor Credit may be used for on-site visits and physical labor performed on customer’s PC (PC covered in the current Support Plan).
  • The Customer will also receive $10 Labor Credit applied to services used.
  • All Labor Credits will expire on Support Plan expiration unless Support Plan subscription is renewed. There is NO LIMIT of how much Labor Credits you can accumulate and will not expire unless you do not renew your Support Plan subscription. Labor Credit can only be used for physical labor and cannot be used towards Support Plan renewals.
  • -------------------------------------
  • Labor Credit Uses (Physical Labor)
  • Your computer somehow got infected with and virus and we are unable to fix it remotely. The normal Support Plan capped labor rate is $125, and $165 for non-Support Plan customers.
  • You just purchased a new computer and you need us to come to your home or business to install the new computer.
  • You need to upgrade a component in your computer.
  • You need us to come out to your home or business and install a printer
  • Labor Rates (other than remote)
  • Support Plan customers: $50 an hour (minimum 1-hour) and may be capped (maximum) at $125 (Some restrictions apply)
  • Non-Support Plan customers: $65 an hour (minimum 1-hour) and may be capped (maximum) at $165 (Some restrictions apply)

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F.A.Q


If you have internet access, go to My Computer Doc of San Diego website (mcdsd.com)
  • You can book an appointment with us online based on your availability and our technicians availability.  If your issue/need is not urgent, this is the recommended method.  Our online booking is available 24/7 online.
  • From your PCs browser, at the top of our website (mcdsd.com) menu, across the top of the page click "Book Now" button.
  • From your mobile phone browser, at the top left of our website (mcdsd.com) tap the drop menu and tap "Book Now"

  • You can also call, email or submit a Support Ticket on our "Contact" page.
  • You will find our normal business hours on our "Contact" page.
Currently, we do not have a physical drop-off location.  
  • If you would like to schedule an appointment with us to pickup a PC or other onsite services, please feel free to contact us by phone or email.
  • You can always "Book" an appointment with us after hours.
  • You can "Book" online 24/7.
[SCAM] 
Microsoft will never call you and say your computer is infected – Just hang up if you get this call.  It’s not Microsoft.  
  • DO NOT ALLOW them access to your computer remotely.  
  • If you unknowingly gave them permission and they accessed your PC remotely, contact us immediately and we will check out your computer.
What's offered in each individual plan and how much per PC can be found online Here
Support Plans:
  • "BRONZE"
  • "SILVER"
  • "GOLD"
No, we do not currently offer any support/repair of Apple products.  
We currently only support Microsoft Windows based PCs, Laptops and Tablets.
We currently support:  
  • Windows 7
  • Windows 8
  • Windows 10
We do not support:
  • Windows Vista (No longer supported by Microsoft.  End of life)
  • Windows XP (No longer supported by Microsoft.  End of life)
You can find our labor rates here
Yes we can.  
  • We can remotely access any computer with proper permission/authorization only.
  • Any computer, any place in the world as long as there is internet access/connectivity.  
  • We have connected to other computers in other countries.
  • You can Book an appointment to install our "GoToAssist Customer" remote software on your computer.