F.A.Q

What's the best way to contact My Computer Doc of San Diego?

If you have internet access, go to My Computer Doc of San Diego website (mcdsd.com)
  • You can book an appointment with us online based on your availability and our technicians availability.  If your issue/need is not urgent, this is the recommended method.  Our online booking is available 24/7 online.
  • From your PCs browser, at the top of our website (mcdsd.com) menu, across the top of the page click "Book Now" button.
  • From your mobile phone browser, at the top left of our website (mcdsd.com) tap the drop menu and tap "Book Now"

  • You can also call, email or submit a Support Ticket on our "Contact" page.
  • You will find our normal business hours on our "Contact" page.

Can I drop my computer off at My Computer Doc for repair/upgrade?

Currently, we do not have a physical drop-off location.  
  • If you would like to schedule an appointment with us to pickup a PC or other onsite services, please feel free to contact us by phone or email.
  • You can always "Book" an appointment with us after hours.
  • You can "Book" online 24/7.

Microsoft just called me and said my computer was infected, what do I do?

[SCAM] 
Microsoft will never call you and say your computer is infected – Just hang up if you get this call.  It’s not Microsoft.  
  • DO NOT ALLOW them access to your computer remotely.  
  • If you unknowingly gave them permission and they accessed your PC remotely, contact us immediately and we will check out your computer.

What kind of "Support Subscriptions" does My Computer Doc of San Diego offer and how much?

What's offered in each individual plan and how much per PC can be found online Here

Current Support Subscriptions:
  • "ESSENTIAL"
  • "ADVANCED"
  • "ULTIMATE"

Does My Computer Doc of San Diego repair Apple computers?

No, we do not currently offer any support/repair of Apple products.  

We currently only support Microsoft Windows based PCs, Laptops and Tablets.
We currently support:  
  • Windows 8
  • Windows 10
We do not support:
  • Windows 7 (No longer supported by Microsoft.  End of life).
  • Windows Vista (No longer supported by Microsoft.  End of life).
  • Windows XP (No longer supported by Microsoft.  End of life).
  • We do not currently offer any support/repair of Apple products.

What are My Computer Doc of San Diego's labor rates

You can find our labor rates here

I don't live in San Diego, can My Computer Doc of San Diego remotely access my PC?

Yes we can.  
  • We can remotely access any computer with proper permission/authorization only.
  • Any computer, any place in the world as long as there is internet access/connectivity.  
  • We have connected to other computers in other countries.
  • You can Book an appointment to install our "GoToAssist Customer" remote software on your computer.